At WebKelai, we strive to deliver elite marketing results. Because our services involve intensive labor and third-party costs, we have established a clear policy regarding refunds and cancellations.
WebKelai provides professional digital marketing services, including AI workflows, SEO, and advertising management. By engaging with our services, you acknowledge that you are paying for professional expertise, labor, and technology implementation.
Due to the nature of digital marketing services, we generally do not offer full refunds once work has commenced. This is because our costs involve human labor and proprietary AI configurations that cannot be "returned."
Satisfaction Guarantee: If you are unhappy with the quality of the work, we offer a 7-day revision period. We will work closely with you to adjust the strategy or deliverables to meet the agreed-upon project scope.
Please note that **Ad Spend** (money paid directly to Meta, Google, LinkedIn, etc.) is completely non-refundable through WebKelai. These funds are paid to the advertising platforms and are outside of our control.
Software licenses or third-party tool subscriptions purchased on your behalf are also non-refundable.
For ongoing services (Monthly SEO, AI Support, or Ad Management), billing occurs at the start of each service month.
You may cancel your service agreement at any time by providing a **15-day written notice** prior to your next billing date. This allows us to properly offboard your AI agents and finalize any active campaigns.
If you believe there has been a billing error or wish to discuss a specific project concern, please contact our billing department: